OUR STAFF

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Our staff are the lifeblood of our business and the key to our success.  Whilst we may only be a small team of 6, our efficiency and output belies our size and some of the largest corporations across Australia trust us with their outstanding debts and we constantly exceed their expectations.  Ours is a cohesive, dynamic team and we are always celebrating each others success.  Many of our staff have been with us for years and this is testament to not only their loyalty but the desirable workplace we have cultivated here.

Click on the staff member’s name to learn more.

Tracy Pellizzaro

General Manager

Paul Metcalf

Founder and Managing Director

Cindy Olive

Senior Accounts and Admin Officer

Candie Bailey

Collections Officer

Tracy joined Collectmore as a Collections Officer in June 2018, having never done debt collection before.  After years spent working in the public sector for various Government departments, she yearned for a change of scenery and a new challenge.  To say she has progressed quickly since would be an understatement.  In February 2019, after only 7 months in the role, she was promoted to the position of Team Performance Manager, managing a team of 6 full time staff.  In March 2020 Tracy was promoted to General Manager, a role she has performed with distinction ever since.  A true leader, she exudes confidence, and her team are a unified, high-performing group of collectors.  With Tracy at the helm, they have achieved remarkable success, all of which is testament to her supportive and inclusive management style.   Tracy is also a Justice of the Peace.
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Paul Metcalf is a nationally-renowned debt collection expert, with over 22 years of experience and over $70 million in total debt collected.  His name is synonymous with debt collection and there are few better at collecting the uncollectable.  Paul founded Collectmore in February 2013, having held senior management positions with one of Australia’s largest debt purchase companies.  His knowledge is unrivalled and his experience makes him the go-to man for thousands of businesses across Australia.  In early 2016, Paul created the world’s first debt collection smartphone app, which has been number 1 on the iTunes charts, along with being named Money magazine’s “App of the Month” in July 2019.  He has an infectious passion for not only collecting money, but also for teaching others how to do so.  He is a sought-after public speaker, and regularly performs training seminars and workshops for both small and large companies including Vodafone, the Australian Government, the AFL, Fox Sports, and many others.
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Cindy is our longest serving employee and friend to everyone she interacts with.  Having first started as a Collections Officer in February 2018, she now performs our accounts and administration function.  Given how personable and friendly she is however, she also handles all our inbound sales calls and hers is a voice you will initially hear when you contact our office asking about our services.  Cindy will immediately set you at ease and will explain the process in a simple way which will leave you knowing you are in the very best of hands.
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Candie started with us in August 2021 having never done debt collection before.  When we interviewed her however we knew she would be a star and a star is exactly what she has proven to be.  Candie is cool, calm and collected and will work with anyone who is doing it a little tough.  A pushover however she is most certainly not and she will pursue your money like it is her own.
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