Guys, being forthright but not pushy comes down to 2 things and 2 things only-
1. Create urgency
2. Tone of voice
That is it. Creating urgency is all about setting deadlines and explaining what will happen if that deadline is missed- if you do this in a very calm and collected tone of voice, your customer will respond well, I guarantee it. Tone of voice is so incredibly vital it is the single biggest difference between getting paid and not. Talking on the phone, you don’t have the benefit of eye contact, or body language and as such, all your customer can focus on is how you are speaking to them- the slightest hint of arrogance or pushyness will be picked up on and amplified and you will have undone all your good work. Remember that if you are chasing your customer for payment, you can be sure you are not the only one and they will prioritize who gets what- being demanding and unhelpful will see your invoice bumped AAAAAALLLLLLLLLL the way back to the bottom of the pile. Don’t let this happen guys. Ensure your tone of voice is calm, understanding and helpful but set deadlines and ensure your customer is under no illusions about what will happen if they miss it. Cheers
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