Collecting money is all about being persistent and incredibly determined. It is contacting the customer twice a week, at least, whether it be by email, call, sms, reminders, etc. But did you also know that doing nothing can also beRead more

“What is the absolute most you can pay today?”. If there was an Olympics for debt collection, this statement would win the gold. Please folks- go and grab a pen, your tablet, iPad, your child’s crayon, an aerosol can, aRead more

The collection call- we have all been there before. Almost certain. You have been staring at their invoice for days, wishing and hoping they would just pay it. A couple of reminders have been sent, still nothing. So you waitRead more

It is moments like this that remind me why debt collection is one of the most rewarding jobs in the world. One of our staff, Melanie Allen, just collected her largest payment- the small matter of $58,000! An amazing achievementRead more

NEW DEBTS!! We are pleased to announce that we now have a dedicated email inbox to send all new debts to. In the past, if you wanted us to collect a new debt, you would email it to either myself,Read more

So there I was in the local newsagent this morning. I’ve followed the Money magazine for years and thought I’d take a look at the July issue. Flicking through from back to front (yes I’m one of those weirdos whoRead more

So you owe the Tax Office money? Here is what you need to do. Ah yes the ATO. The tax man. One of only two guarantees in life. Of all the company liquidations and bankruptcies we see each week, thereRead more

LOD’s are great. We love them, and despite the rise in digital correspondence and automated reminders, the humble Letter of Demand remains one of your most powerful debt collection tools. There is something very formal, very official and very urgentRead more

Xero auto-reminders. I love those things. Seriously, one of the best functions of Xero however what I don’t love is the way they are worded by default. They are exactly the same- for reminders to be effective, there must beRead more